What we collect, why we hold it, and what you can ask us to do with it.
Placeholders
1. Who controls your data
[Company name], [Registered address], registered in [Jurisdiction] under number [Registration number], is the controller of the personal data described here. Our data protection contact is [privacy email].
2. What we collect
- Account data — email address, nickname, and any social or wallet identifier you sign in with.
- Profile data — name, date of birth and country, where you give them or where a check requires them.
- Financial data — deposit and withdrawal records, wallet addresses, transaction hashes, balances and bets.
- Verification data — identity and source-of-funds documents, where a check is triggered.
- Technical data — IP address, approximate location, device and browser, and session identifiers.
- Usage data — pages viewed, games opened, and how you move through the app.
- Support data — the messages you send us and our replies.
We do not ask for a password, because there is none. We never ask for a private key or a recovery phrase, and you should never give one to anybody.
3. Why we use it
- To run your account and settle your bets — performance of our contract with you.
- To meet gambling, anti-money-laundering, sanctions, tax and record-keeping duties — legal obligation.
- To keep the service safe: fraud detection, multi-account detection, abuse prevention — legitimate interests.
- To support responsible gambling, including limits and self-exclusion — legal obligation and legitimate interests.
- To improve the product and measure what works — legitimate interests, or consent where the law requires it.
- To send marketing — consent, which you can withdraw at any time.
4. Public information
Live bet feeds, leaderboards and races show a nickname and a bet, never an email address or a document. Hidden mode removes your nickname from those feeds while leaving your rewards intact. Bets already published stay published.
On-chain deposits and withdrawals are recorded on a public network by design. Anyone can read them. That is a property of the chain, not a disclosure by us.
- Game and sportsbook suppliers, so a game round can run and settle.
- Payment and blockchain-analytics providers, for transfers and compliance screening.
- Identity verification providers, where a check applies.
- Hosting, email, analytics and support providers acting on our instructions.
- Regulators, law enforcement and courts, where we are legally required to.
- A buyer or successor, if the business is sold, under the same protections.
We do not sell personal data.
6. International transfers
Providers may be outside [Jurisdiction]. Where they are, transfers use an approved safeguard such as standard contractual clauses or an adequacy decision. Ask [privacy email] for details of a specific transfer.
7. How long we keep it
Account, bet and transfer records are kept for the period our gambling and anti-money-laundering duties require after the account closes — currently [retention period] under [Regulator] rules. Support messages and technical logs are kept for a shorter period. Data that no longer has a purpose is deleted or anonymised.
8. Your rights
- Get a copy of the data we hold about you.
- Correct data that is wrong.
- Ask for deletion, where no legal duty makes us keep it.
- Object to, or restrict, processing based on legitimate interests.
- Receive your data in a portable form.
- Withdraw consent to marketing at any time.
- Complain to [supervisory authority] at [authority contact].
Send a request to [privacy email]. We answer within the period the law allows. A self-exclusion record cannot be deleted on request — keeping it is how the exclusion works.
We use a session cookie to keep you signed in; without it the service cannot work. We also use limited analytics to understand usage. Where consent is required, we ask for it and you can change your choice at any time.
10. Security
Access to personal data is restricted to staff who need it, transport is encrypted, and verification documents are held separately from account data. No system is perfect; tell support at once if you believe your account has been accessed by somebody else.
11. Children
The service is for adults. We do not knowingly hold data about anybody under 18, and an account found to belong to a minor is closed, its bets voided, and its deposits returned.
12. Changes
We update this policy when our processing changes. The date at the top of this page is the version date, and material changes are announced in the app.